At Hovis & Associates, continued education for our insurance agents and financial advisers is something that greatly benefits all of our clients. We pride ourselves on following best practices in the insurance community and want to make sure our clients are getting the best care available. As health insurance and Medicare agents, following AEP compliance practices is the best way to make sure we are always providing the best experience possible for each and every client.

Compliance is Key for Successful Health Insurance Agents

The health care system is one that can be very confusing for the average American. As health insurance and Medicare agents, it is our job to guide each client through the insurance buying process and make them feel good about their choices.

As with any complicated system, navigating your way through to find the best result can be a difficult process. Luckily, with continued education on the most recent policy changes and by following some guidelines, you can be confident that you can provide quality service to every client.

Do’s and Don’ts of Compliance for Insurance Agents

Insurance Agents MAY NOT:

  • “Cold” call
  • Use door-to-door marketing
  • Market plans using any other unsolicited contact
  • Enroll a person in a plan without his/her permission
  • Lie to get a beneficiary to enroll in a plan
  • Sign someone up for a plan over the phone unless the person called them
  • Discuss anything other than health related plans (ie, annuities, life insurance, financial services)
  • Claim to “work for” or “be endorsed” by Medicare

Insurance Agents MAY and Should Always:

  • Be licensed in the state where they are selling
  • Be contracted and certified with the company that they are discussing with clients
  • Obtain a scope of appointment 48 hours before the appointment
  • Comply with all CMS Guidelines and Compliance Rules
  • Comply with Company Carrier Guidelines and Compliance Rules
  • Submit all applications in a timely manner
  • Do what is in the client’s best interest, not the agent’s own interest

First Friday event will focus on enrollment process

First Friday at Hovis and Associates

Hovis & Associate’s VP of Medicare Sales Kevin Hovis will be discussing the upcoming changes to plans for 2016 in the St. Louis metro area Oct. 2 as part of our First Friday series. During the presentation he will explain in depth the differences between the various plans, MAPD’s and PDP’s, as well as the most appropriate fit for each plan.

Kevin will also cover the Online Enrollment Processes for Coventry, United HealthCare, Humana, Essence, SilverScript and TransAmerica. We urge those who are interested to RSVP now and secure your spot at this important First Friday gathering.

For more information on this exciting opportunity, RSVP by contacting Samantha Hebenstreit directly at 888-613-6196 or via email at

RSVP for First Friday