We are currently hiring for a Medicare Customer Service Representative for the Festus location.

Must upload BOTH Cover letter and resume

Required Skills: Self-motivated, detail-oriented, “can-do” attitude, uphold a high degree of confidentiality, organized, honed time management, discerning, excellent problem-solving, stress management, verbal and written communication skills. Proficient in Microsoft Office Suite and Adobe Pro.

Hovis & Associates requires the following:

• Bachelor’s Degree

The applicant will be expected to perform the following duties: 

• Life & Health Insurance license preferred or must obtain one within 2 months of hire
• Primary responsibilities will be to serve as gatekeeper for the Festus office, Assist Medicare clients with questions/concerns/issues (Customer Service Representative) and support the President of the Firm with client Medicare operations.
• First point of contact in the office and on the phone; therefore, applicant should possess poise, grace and know applicable business etiquette including workplace, table manners/meal, professionalism, communication and meeting etiquette
• Maintains calendar for Festus office and confirms appointments
• Gathers and processes paperwork from Medicare beneficiaries including but not limited to:
  • Emails/mails paperwork to beneficiary
  • Follows up with any questions
  • Run prescription comparisons on Medicare website
  • Searches doctors in networks
  • Prepares applications
  • Adds policy details in database
  • Scans paperwork into database, redacts application (if applicable)
  • Confirms policies are effective/active
  • Handles any application issues
  • Submits applications on behalf the executive
  • Track applications and send out disenrollment letters when needed
  • Update the client of approved policy
• Medicare/Client mailings and email marketing
• Keeps the office clean as well as organizes the back rooms with Medicare supplies
• Sanitize office space at end of each day and maintains sanitation logs
• Maintains visitor logs
• Order office supplies
• Water plants
• Receive/sort/process mail
• Advance knowledge of and use of database
• Organize and initiate workflows through office and database; monitors follow-up
• Update procedure manuals for the firm
• Prepare employee meeting agenda and take minutes

Excellent benefits package available