We are currently hiring for a Medicare Customer Service Representative for the Festus location.
Must upload BOTH Cover letter and resume
Required Skills: Self-motivated, detail-oriented, “can-do” attitude, uphold a high degree of confidentiality, organized, honed time management, discerning, excellent problem-solving, stress management, verbal and written communication skills. Proficient in Microsoft Office Suite and Adobe Pro.
Hovis & Associates requires the following:
- Bachelor’s Degree
The applicant will be expected to perform the following duties:
- Life & Health Insurance license preferred or must obtain one within 2 months of hire
- Primary responsibilities will be to serve as gatekeeper for the Festus office, Assist Medicare clients with questions/concerns/issues (Customer Service Representative) and support the President of the Firm with client Medicare operations.
- First point of contact in the office and on the phone; therefore, applicant should possess poise, grace and know applicable business etiquette including workplace, table manners/meal, professionalism, communication and meeting etiquette
- Maintains calendar for Festus office and confirms appointments
- Gathers and processes paperwork from Medicare beneficiaries including but not limited to:
- Emails/mails paperwork to beneficiary
- Follows up with any questions
- Run prescription comparisons on Medicare website
- Searches doctors in networks
- Prepares applications
- Adds policy details in database
- Scans paperwork into database, redacts application (if applicable)
- Confirms policies are effective/active
- Handles any application issues
- Submits applications on behalf the executive
- Track applications and send out disenrollment letters when needed
- Update the client of approved policy
- Medicare/Client mailings and email marketing
- Keeps the office clean as well as organizes the back rooms with Medicare supplies
- Sanitize office space at end of each day and maintains sanitation logs
- Maintains visitor logs
- Order office supplies
- Water plants
- Receive/sort/process mail
- Advance knowledge of and use of database
- Organize and initiate workflows through office and database; monitors follow-up
- Update procedure manuals for the firm
- Prepare employee meeting agenda and take minutes
Excellent benefits package available
Please fill out the information and upload your cover letter and resume below.