Providing consultative services to the St. Louis Metropolitan area and throughout the nation.

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Customer Service Representative – St. Louis, MO 

  • Salary plus commission 
  • Employee ownership plan 
  • Excellent benefits package available 

Hovis & Associates requires the following: 

  • Self-motivated, detail-oriented, positive attitude, uphold a high degree of confidentiality, organized, good stress management, and excellent verbal/written communication skills. Proficient in Microsoft Office Suite and Adobe Pro. 

The applicant will be expected to perform the following duties: 

  • Life & Health Insurance license preferred or must obtain one within one month of hire (Training, exam, and license paid for by Hovis & Associates-Bonus paid upon completion) 
  • Primary responsibilities will be to serve as gatekeeper for the St. Louis office, Assist Medicare agents and clients with questions/concerns/issues and support the Vice President of the Firm. 
  • First point of contact in the office and on the phone; therefore, applicant should possess poise, grace, and know applicable business etiquette including workplace, table manners/meal, professionalism, communication, and meeting etiquette 
  • Maintains calendars for STL office and confirms appointments 
  • Gathers and processes paperwork from Medicare beneficiaries including but not limited to:
    • Emails/mails paperwork to beneficiary 
    • Follows up with any questions 
    • Run prescription comparisons on Medicare website 
    • Searches doctors in networks 
    • Prepares applications 
    • Adds policy details in database 
    • Scans paperwork into database, redacts application (if applicable) 
    • Confirms policies are effective/active 
    • Handles any application issues 
    • Submits applications on behalf of the executive and for own production 
    • Track applications and send out disenrollment letters when needed 
    • Update the client of approved policy status 
  • Assists with Agent Services and the everyday roles of a Medicare Agent 
  • Plans and organizes monthly broker trainings-should have experience with virtual meetings 
  • Create and organize plan guide for annual broker meeting 
  • Create Step-by-step instructions for all company specific certifications, supply ordering, and electronic applications 
  • Track certifications for Ready to Sell Drawings 
  • Sanitize office space at end of each day and maintains sanitation logs 
  • Maintains visitor logs 
  • Helps manage social media accounts: Blog writing and creates business and community posts on Facebook, LinkedIn, and YouTube 

Please fill out the information and upload your cover letter and resume below.

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