Providing consultative services to the St. Louis Metropolitan area and throughout the nation.

featured blog

We are currently hiring for a Medicare Customer Service Representative for the Festus location.

Must upload BOTH Cover letter and resume

Required Skills: Self-motivated, detail-oriented, “can-do” attitude, uphold a high degree of confidentiality, organized, honed time management, discerning, excellent problem-solving, stress management, verbal and written communication skills. Proficient in Microsoft Office Suite and Adobe Pro.

Hovis & Associates requires the following:

  • Bachelor’s Degree

The applicant will be expected to perform the following duties: 

  • Life & Health Insurance license preferred or must obtain one within 2 months of hire
  • Primary responsibilities will be to serve as gatekeeper for the Festus office, Assist Medicare clients with questions/concerns/issues (Customer Service Representative) and support the President of the Firm with client Medicare operations.
  • First point of contact in the office and on the phone; therefore, applicant should possess poise, grace and know applicable business etiquette including workplace, table manners/meal, professionalism, communication and meeting etiquette
  • Maintains calendar for Festus office and confirms appointments
  • Gathers and processes paperwork from Medicare beneficiaries including but not limited to:
    • Emails/mails paperwork to beneficiary
    • Follows up with any questions
    • Run prescription comparisons on Medicare website
    • Searches doctors in networks
    • Prepares applications
    • Adds policy details in database
    • Scans paperwork into database, redacts application (if applicable)
    • Confirms policies are effective/active
    • Handles any application issues
    • Submits applications on behalf the executive
    • Track applications and send out disenrollment letters when needed
    • Update the client of approved policy
  • Medicare/Client mailings and email marketing
  • Keeps the office clean as well as organizes the back rooms with Medicare supplies
  • Sanitize office space at end of each day and maintains sanitation logs
  • Maintains visitor logs
  • Order office supplies
  • Water plants
  • Receive/sort/process mail
  • Advance knowledge of and use of database
  • Organize and initiate workflows through office and database; monitors follow-up
  • Update procedure manuals for the firm
  • Prepare employee meeting agenda and take minutes

Excellent benefits package available

Please fill out the information and upload your cover letter and resume below.

  • Drop files here or
  • This field is for validation purposes and should be left unchanged.